Reference

How reza888 Collects and Protects Your Personal Data

This Privacy Policy sets out exactly what personal data reza888 collects when you open an account, make a deposit through Touch 'n Go eWallet or Boost, or contact our support team — and how we keep that data secure.

Data collected at account registrationPayment data via Touch 'n Go eWallet, Boost, GrabPayCookie and device activity dataYour right to access or delete your dataHow to reach us with a data request
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reza888 How reza888 Collects and Protects Your Personal Data
DATA REQUEST CONTACTS

Reach Us About Your Privacy Rights

If you want to see what data we hold, correct something that looks wrong, or ask us to remove information from your account record, our support team handles these requests directly. Raise a data query the same way you would an account issue — through live chat, email or our help form. We aim to acknowledge data requests promptly and will follow up with the outcome through the same channel you used.

Team online

Live Chat

Start a live chat session from any page. Identify the query as a data privacy request and our team will route it to the right person without delay.

Email Support

Send your data request to our support email address. Include the account email you registered with so we can locate your record and respond accurately.

Help Form

Use the account help form and select the privacy or data category. This creates a tracked reference number so you can follow up if you need a status update.

HOW WE HANDLE DATA

Our Approach to Data Security and Retention

We handle your personal data with a straightforward set of practices: collect only what is needed, store it with encryption, share it only where the account transaction requires it, and delete it when retention is no longer necessary. Players in Kuching and Kota Kinabalu access the same account infrastructure as everyone else on the platform — regional location does not change how your data is handled or stored.

Encrypted Account Storage Account credentials and payment transaction references are stored with encryption at rest. We do not store full e-wallet PINs or complete card numbers on our servers at any point.
Cookie and Session Data We use session cookies to keep you logged in across pages and analytics cookies to understand how sections of the platform are used. You can manage cookie preferences from your device browser settings.
Third-Party Data Sharing Payment processors handling Touch 'n Go eWallet, Boost and GrabPay transactions receive only the data needed to complete that specific transaction. We do not sell your data to third-party marketers.
Retention and Deletion Active account data is retained while your account is open. After account closure, we keep records only as long as financial compliance obligations require, then delete them from our systems.

Common Questions About Your Data on reza888

Below are the questions we hear most often from account holders about how their personal data is managed, who can see it, and how to exercise their rights. If your question is not covered here, live chat is the quickest path to a direct answer from our support team.

We collect your name, email, contact number and account currency preference. No sensitive financial credentials — such as your Touch 'n Go eWallet PIN — are collected or stored by us at registration.

We record the transaction reference and amount when a deposit clears via Touch 'n Go eWallet, Boost or GrabPay. Full wallet credentials pass only through the payment processor and are never stored on our side.

Yes. Contact us through live chat or our support email, confirm your registered account email, and we will compile and send you the personal data tied to your account record.

Raise the request via live chat or the account help form. Select the privacy category, describe the correction or deletion needed, and we will act on it and confirm the outcome back to you.

Only where a transaction requires it — for example, the payment processor confirming a DuitNow or FPX transfer. We do not share or sell your data to advertising networks or unrelated third parties.

We retain data for the period required by applicable financial record-keeping rules, then delete it. You can ask our support team for the specific retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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